Uganda Airlines’ management has spoken out on an incident in which a vendor was recorded selling grasshoppers or nsenene on a Dubai-bound flight.
In a statement issued by the national carrier, managers said they were considering adding nsenene on their menu.
But they warned passengers against engaging in vending business on board, saying this would lower the airline’s standard.
Here is Uganda Airlines’ full statement:
Uganda Airlines’ attention has been drawn to a video of passengers on our flight no. 446 to Dubai on 26th November 2021 from Entebbe engaged in purchasing a local delicacy (Nsenene).
This happened at a time our passengers were boarding, and it was disruptive. We don’t condone the acts of the passenger selling Nsenene and low standards of serving it to people who were buying it. We will not take this conduct on board lightly because it undermines the spirit of the National Carrier.
We have picked lessons from the incident. Some of our customers enjoy Nsenene. We understand that they were not in plenty this season hence the excitement. We are considering adding Nsenene, a Ugandan delicacy, to our menu for regional and international flights on request. This addition of Nsenene on our menu will bring the Ugandan culture to the world. Our key products are people and the experience.
This move will boost tourism marketing and the livelihood of people in the grasshopper value chain going forward. We are in talks with passengers involved, and if there is another occurrence of such conduct on Board, the passenger will be off-loaded without further consideration. No one should be exposed to an unruly market experience on our flight. The unacceptable disruptive behaviour prevents the performance of critical duties of the flight crew.